PlayStation Official site - Sony Interactive Entertainment Official logo Black

PlayStation Support

How can we help?

PlayStation Official Support

The best place to buy PlayStation, plus explore accessories, entertainment, and expert device support.
Email:  support@playstation-store-direct.com
Bag - PlayStation Store Direct Official
PlayStation Official Gift Cards
Playstation Store Products

Are you ready for PlayStation®5?

Experience lightning-fast loading with an ultra-high speed SSD, deeper immersion with support for haptic feedback, adaptive triggers and 3D Audio, and an all-new generation of incredible PlayStation® games.

PS5 Console - PlayStation 5 with dualsense front product

Need Help?

Get in touch with us at PlayStation support.

PS Store and Refunds

Have questions about your purchase or content available on the PS Store? Reach out to us below to get answers.

PlayStation Official refunds & pre-orders

Request a refund for PlayStation Official purchases

If you have bought something on PlayStation Official but have changed your mind about the purchase, you may be able to request a refund.

Pre-order and automatically download games

Some games that have not yet been released are available to be pre-ordered. Get all the information for how pre-orders work, launch times, and cancelations on the PlayStation Network.

image
Vouchers

Problems using voucher codes on PlayStation™Store

Follow these steps to resolve common issues with redeeming PlayStation Official vouchers.

PlayStation Official voucher code is damaged

If your voucher code is printed on a receipt, please contact the retailer to recover the code.

For all other types of damaged voucher, please contact us, describing the date of purchase and the retailer. You may be asked to provide proof of purchase and pictures of both sides of the voucher.

image
Payment Issues

Problems adding credit or debit card information to PlayStation™Store

Having issues with adding credit and debit card information? Try using an alternative payment method or a PlayStation Official Cash card or try our troubleshooting steps.

image
PlayStation Official

PS Direct    |    Support    |    About SIE    |    Terms of Use    |    Privacy Policy    |    Press Releases    |    Careers    |    Legal    |    Contact Us    |    Developers    |    Site Map

Sony Interactive Entertainment logo

Global Selector icon    COUNTRY: UNITED STATES

ESRB Privacy Certified
ESRB Privacy Certified
Sony Interactive Entertainment logo